Refund Policy

Eligibility for Refund

You can apply for a refund under the following conditions:

• Product received in damaged condition within 7 days of delivery
• Wrong product was shipped
• Product has manufacturing defects
• Product seal is broken or leaking

Non-Eligible for Refund

Refund is not available under the following conditions:

• Product has been opened and more than 50% used
• Product damaged due to incorrect usage
• Product packaging is damaged but product is intact
• Complaint filed after 15 days of delivery

Refund Process

1. Email us at support@induharbal.in to register your complaint
2. Include order number and description of the issue
3. Attach photos of the product
4. Our team will contact you within 48 hours
5. Upon approval, refund will be processed within 7-10 working days

Product Return

In some cases, we may request you to return the product. We will bear the return shipping costs. Please contact our team before returning any product.

Privacy Policy

Induharbal respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, address
• Payment Information: Credit/debit card details (not stored directly with us)
• Technical Information: IP address, browser type, device information
• Usage Data: Your activities on the website, pages viewed, products browsed

How We Use Your Information

We use your information for the following purposes:

• To process and deliver your orders
• To provide customer support
• To improve our website and products
• To send you promotional offers and updates (if you have subscribed)
• To prevent fraud and unauthorized transactions

Information Sharing

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

• With trusted third-party service providers for payment processing
• To comply with legal requirements
• To prevent violation of our terms of service
• To ensure the safety of our company or users

Data Security

We implement appropriate technical and organizational measures to ensure your data security:

• Use of encryption technologies
• Secure servers and networks
• Restricted data access
• Regular security audits

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can control cookies through your browser settings.

Your Rights

You have the following rights:

• Right to access your personal information we hold
• Right to correct inaccurate information
• Right to delete your information (with some exceptions)
• Right to unsubscribe from our marketing communications

Policy Changes

We may update this Privacy Policy from time to time. Notice of any changes will be posted on the website. Continued use of the website after changes take effect will constitute your agreement to the modified policy.